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Returning Purchased Items

Returning Purchased Items

Looking for information on how to return rentals? Head here.

Our Policy

Our Policy


• Purchases–excluding items marked as final sale–may be sent back for a refund within 7 days of delivery.
• Refunds will be credited to your account, generally within 3-5 days of arriving back at our warehouse.
• A $5.95 restocking fee (+tax) will be deducted from the refunded amount for each returned item.
• Original shipping fees will not be refunded.
• Items must be returned in the same condition they arrived.
• Exchanges are not accepted.
• If the item received is damaged, defective, or not as described, please get in touch.


• Purchases–excluding items marked as final sale–may be sent back for a refund within 7 days of delivery.
• Refunds will be credited to your account, generally within 3-5 days of arriving back at our warehouse.
• A $5.95 restocking fee (+tax) will be deducted from the refunded amount for each returned item.
• Original shipping fees will not be refunded.
• Items must be returned in the same condition they arrived.
• Exchanges are not accepted.
• If the item received is damaged, defective, or not as described, please get in touch.

3 Ways to Return

3 Ways to Return


1. With other rentals
Simplify things by returning items with other rentals! Pack everything you’re sending back in a reusable garment bag as you normally would.

2. At a RTR Drop-off location
If there’s one in your area, feel free to bring returns to one of our RTR Drop-off locations. Scan the barcode and place the item in the box.

3. In the original packaging
Pack your item in the reusable poly mailer it arrived in. Place the prepaid shipping label on the outside and drop it off at the shipping carrier specified on the label.

Help us recycle! Send back any extra packaging, plastic dry cleaning bags, and hangers with your returns so they can be recycled or reused.


1. With other rentals
Simplify things by returning items with other rentals! Pack everything you’re sending back in a reusable garment bag as you normally would.

2. At a RTR Drop-off location
If there’s one in your area, feel free to bring returns to one of our RTR Drop-off locations. Scan the barcode and place the item in the box.

3. In the original packaging
Pack your item in the reusable poly mailer it arrived in. Place the prepaid shipping label on the outside and drop it off at the shipping carrier specified on the label.

Help us recycle! Send back any extra packaging, plastic dry cleaning bags, and hangers with your returns so they can be recycled or reused.

Frequently Asked Questions

Purchased items that cannot be returned will be marked as 'final sale'.

For instance, items that are rented and then later purchased after they arrive at your home and items from our Online Sample Sale cannot be returned.
Purchased items that cannot be returned will be marked as 'final sale'.

For instance, items that are rented and then later purchased after they arrive at your home and items from our Online Sample Sale cannot be returned.
You have 7 days from when the item is delivered to drop it off at the carrier specified on your shipping label or at an RTR drop-off location.
You have 7 days from when the item is delivered to drop it off at the carrier specified on your shipping label or at an RTR drop-off location.
Returned items are thoroughly cleaned and inspected every time they arrive back at our warehouses, and the restocking fee helps cover the cleaning and processing required to get an item back and ready to rent again.
Returned items are thoroughly cleaned and inspected every time they arrive back at our warehouses, and the restocking fee helps cover the cleaning and processing required to get an item back and ready to rent again.
Yes! If the timing is right, you can return your purchase in one of our reusable garment bags with any rental return as long as it’s within the 7-day return window.
Yes! If the timing is right, you can return your purchase in one of our reusable garment bags with any rental return as long as it’s within the 7-day return window.
Refunds are issued to your payment method on file once an item is received at an RTR location. We’ll send you an email as soon as we get it! It may take 3-5 business days to appear on your card.

Please note: if you used a gift card on your purchase, you will be refunded the same amount in merchandise credit.
Refunds are issued to your payment method on file once an item is received at an RTR location. We’ll send you an email as soon as we get it! It may take 3-5 business days to appear on your card.

Please note: if you used a gift card on your purchase, you will be refunded the same amount in merchandise credit.
For more information, see our Terms of Service.
For more information, see our Terms of Service.

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