Returning Your Rentals
Returning Your
Rentals
When to Return
When to Return
If you’re a member, there are no set return dates! When you’re ready to swap for something new, you can send back as many items as you want at a time. Learn more about swapping.
For one-time Reserve renters, find your return date in your confirmation email. If it falls on a Sunday, you’ll have until noon on Monday to return your items.
If you’re a member, there are no set return dates! When you’re ready to swap for something new, you can send back as many items as you want at a time. Learn more about swapping.
For one-time Reserve renters, find your return date in your confirmation email. If it falls on a Sunday, you’ll have until noon on Monday to return your items.
How to Return
How to Return
Pack your bag
Pack your bag
Put your rentals in the reusable garment bag they arrived in and be sure all accessories and handbags are back in their dust bags or boxes.
Items can be returned with or without the hangers and plastic bags, but if you hung onto them, send them back and we’ll recycle them!
Put your rentals in the reusable garment bag they arrived in and be sure all accessories and handbags are back in their dust bags or boxes.
Items can be returned with or without the hangers and plastic bags, but if you hung onto them, send them back and we’ll recycle them!
Trade out the label
Trade out the label
Remove the shipping label from the plastic pouch on the outside of the garment bag. Replace it with the prepaid return label from the bag’s inside pocket.
Then, fold the bag, tuck in the handles, and zip it shut.
Remove the shipping label from the plastic pouch on the outside of the garment bag. Replace it with the prepaid return label from the bag’s inside pocket.
Then, fold the bag, tuck in the handles, and zip it shut.
Send your items back
Send your items back
Make sure to double check the shipping carrier specified on your label so you know exactly where to take your bag once it’s packed.
Make sure to double check the shipping carrier specified on your label so you know exactly where to take your bag once it’s packed.
Or find a Drop-off Box
Or find a Drop-off Box
A Drop-off Box is a self-service kiosk where you can scan and return your rentals. For members, it’ll instantly open up a spot so you can rent something new, and for one-time renters, it lets you skip the whole mailing process. See if there’s one in your area!
FIND A RETURN LOCATION
A Drop-off Box is a self-service kiosk where you can scan and return your rentals. For members, it’ll instantly open up a spot so you can rent something new, and for one-time renters, it lets you skip the whole mailing process. See if there’s one in your area!
Frequently Asked Questions
Frequently Asked
Questions
RTR customers are responsible for applicable late fees relating to items which are not received back at RTR due to incorrect return methods; Reserve customers may be charged up to the total retail price and members may be charged up to the members’ purchase price. Please see our FAQs for more details.
RTR customers are responsible for applicable late fees relating to items which are not received back at RTR due to incorrect return methods; Reserve customers may be charged up to the total retail price and members may be charged up to the members’ purchase price. Please see our FAQs for more details.
Whenever you’re done enjoying your items, put them in the garment bag that part of your order arrived in and send it back to us with the return label provided. Your return label will always be found in your garment bag.
Whenever you’re done enjoying your items, put them in the garment bag that part of your order arrived in and send it back to us with the return label provided. Your return label will always be found in your garment bag.
If you do not have a prepaid return label, we are able to provide you with one per shipment. Please contact us to request one and we can email you a new label.
If you do not have a prepaid return label, we are able to provide you with one per shipment. Please contact us to request one and we can email you a new label.
If you do not see the confirmation screen, wait a few seconds and then scan your item again. If a spot does not open up after you complete your return, please contact us.
If you do not see the confirmation screen, wait a few seconds and then scan your item again. If a spot does not open up after you complete your return, please contact us.
When you get your new items, you’ll have another garment bag with a shipping label for you to use next time you want to swap.
When you get your new items, you’ll have another garment bag with a shipping label for you to use next time you want to swap.
Learn more about our cleaning process here.
Learn more about our cleaning process here.