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RTR

Returning Your Rentals

Returning Your
Rentals

The when, the how, and the where.
The when, the how, and the where.
Watch the Video

When to Return

When to Return


If you’re a member, there are no set return dates! When you’re ready to swap for something new, you can send back as many items as you want at a time. Learn more about swapping.

For one-time Reserve renters, find your return date in your confirmation email. If it falls on a Sunday, you’ll have until noon on Monday to return your items.


If you’re a member, there are no set return dates! When you’re ready to swap for something new, you can send back as many items as you want at a time. Learn more about swapping.

For one-time Reserve renters, find your return date in your confirmation email. If it falls on a Sunday, you’ll have until noon on Monday to return your items.

How to Return

How to Return

Pack your bag

Pack your bag


Put your rentals in the reusable garment bag they arrived in and be sure all accessories and handbags are back in their dust bags or boxes.

Items can be returned with or without the hangers and plastic bags, but if you hung onto them, send them back and we’ll recycle them!


Put your rentals in the reusable garment bag they arrived in and be sure all accessories and handbags are back in their dust bags or boxes.

Items can be returned with or without the hangers and plastic bags, but if you hung onto them, send them back and we’ll recycle them!

Trade out the label

Trade out the label


Remove the shipping label from the plastic pouch on the outside of the garment bag. Replace it with the prepaid return label from the bag’s inside pocket.

Then, fold the bag, tuck in the handles, and zip it shut.


Remove the shipping label from the plastic pouch on the outside of the garment bag. Replace it with the prepaid return label from the bag’s inside pocket.

Then, fold the bag, tuck in the handles, and zip it shut.

Send your items back

Send your items back


Make sure to double check the shipping carrier specified on your label so you know exactly where to take your bag once it’s packed.


Make sure to double check the shipping carrier specified on your label so you know exactly where to take your bag once it’s packed.

Or find a Drop-off Box

Or find a Drop-off Box


A Drop-off Box is a self-service kiosk where you can scan and return your rentals. For members, it’ll instantly open up a spot so you can rent something new, and for one-time renters, it lets you skip the whole mailing process. See if there’s one in your area!

FIND A RETURN LOCATION


A Drop-off Box is a self-service kiosk where you can scan and return your rentals. For members, it’ll instantly open up a spot so you can rent something new, and for one-time renters, it lets you skip the whole mailing process. See if there’s one in your area!

FIND A RETURN LOCATION

Frequently Asked Questions

Frequently Asked
Questions

The FedEx retail network has 60,000 locations where customers can drop off their RTR packages. You can find a FedEx location here.
The FedEx retail network has 60,000 locations where customers can drop off their RTR packages. You can find a FedEx location here.
We are always working to improve our shipping experience so you can rent, wear and return quickly and easily. With more than 3,000 FedEx locations and 35,000 FedEx Drop Boxes available across the country plus return partners such as Walgreens, Kroger, Safeway, Albertsons locations, and more. We hope you’ll find a convenient, new RTR returns routine - start by finding a FedEx location here.
We are always working to improve our shipping experience so you can rent, wear and return quickly and easily. With more than 3,000 FedEx locations and 35,000 FedEx Drop Boxes available across the country plus return partners such as Walgreens, Kroger, Safeway, Albertsons locations, and more. We hope you’ll find a convenient, new RTR returns routine - start by finding a FedEx location here.
As of 8/17/20, RTR is partnering exclusively with FedEx to power customer returns. Orders shipped on or after 8/17/20 will include a prepaid label to cover free return shipping through FedEx, and at this time we do not offer options through other carriers. Make sure to double check the carrier on the shipping label before making any returns.
As of 8/17/20, RTR is partnering exclusively with FedEx to power customer returns. Orders shipped on or after 8/17/20 will include a prepaid label to cover free return shipping through FedEx, and at this time we do not offer options through other carriers. Make sure to double check the carrier on the shipping label before making any returns.
Please contact us at help@renttherunway.com as soon as you realize your returns were dropped off at the wrong carrier. We’ll ask that you share any details you have about the time, location, or tracking information for your returns and will work with you to resolve this issue.

RTR customers are responsible for applicable late fees relating to items which are not received back at RTR due to incorrect return methods; Reserve customers may be charged up to the total retail price and members may be charged up to the members’ purchase price. Please see our FAQs for more details.
Please contact us at help@renttherunway.com as soon as you realize your returns were dropped off at the wrong carrier. We’ll ask that you share any details you have about the time, location, or tracking information for your returns and will work with you to resolve this issue.

RTR customers are responsible for applicable late fees relating to items which are not received back at RTR due to incorrect return methods; Reserve customers may be charged up to the total retail price and members may be charged up to the members’ purchase price. Please see our FAQs for more details.
If you have any old UPS labels at home, you can still use those labels and return at a UPS store or UPS partner location. Make sure to double check the carrier on the shipping label you are planning to use before making any returns as customers are responsible for any items which are not received back at RTR due to incorrect return methods (like using a UPS label at a FedEx location).
If you have any old UPS labels at home, you can still use those labels and return at a UPS store or UPS partner location. Make sure to double check the carrier on the shipping label you are planning to use before making any returns as customers are responsible for any items which are not received back at RTR due to incorrect return methods (like using a UPS label at a FedEx location).
We have fulfillment centers in both Texas and New Jersey, so your shipments may occasionally arrive in two separate packages.

Whenever you’re done enjoying your items, put them in the garment bag that part of your order arrived in and send it back to us with the return label provided. Your return label will always be found in your garment bag.
We have fulfillment centers in both Texas and New Jersey, so your shipments may occasionally arrive in two separate packages.

Whenever you’re done enjoying your items, put them in the garment bag that part of your order arrived in and send it back to us with the return label provided. Your return label will always be found in your garment bag.
If you no longer have a garment bag at home, please use your own packaging for your return.

If you do not have a prepaid return label, we are able to provide you with one per shipment. Please contact us to request one and we can email you a new label.
If you no longer have a garment bag at home, please use your own packaging for your return.

If you do not have a prepaid return label, we are able to provide you with one per shipment. Please contact us to request one and we can email you a new label.
Scan the barcode on the item's tag, wait for the confirmation screen, then place the item in the bin. For each item that is scanned, one of your spots will open up immediately so you can choose something new.

If you do not see the confirmation screen, wait a few seconds and then scan your item again. If a spot does not open up after you complete your return, please contact us.
Scan the barcode on the item's tag, wait for the confirmation screen, then place the item in the bin. For each item that is scanned, one of your spots will open up immediately so you can choose something new.

If you do not see the confirmation screen, wait a few seconds and then scan your item again. If a spot does not open up after you complete your return, please contact us.
Free return shipping is only provided using the carrier indicated on your return label. At this time we do not offer customers the ability to select their carrier.
Free return shipping is only provided using the carrier indicated on your return label. At this time we do not offer customers the ability to select their carrier.
Nope! You can swap whatever you want, whenever you want. Feel free to return some items while keeping the rest at home so you never go a day without something to wear.

When you get your new items, you’ll have another garment bag with a shipping label for you to use next time you want to swap.
Nope! You can swap whatever you want, whenever you want. Feel free to return some items while keeping the rest at home so you never go a day without something to wear.

When you get your new items, you’ll have another garment bag with a shipping label for you to use next time you want to swap.
All of our rentals receive a green, like-new clean—every time. Some might call it an obsession with clean, and we're OK with that! As one of the world's foremost experts in dry cleaning, we're dedicated to ensuring that every garment looks and feels like new—every time you rent.

Learn more about our cleaning process here.
All of our rentals receive a green, like-new clean—every time. Some might call it an obsession with clean, and we're OK with that! As one of the world's foremost experts in dry cleaning, we're dedicated to ensuring that every garment looks and feels like new—every time you rent.

Learn more about our cleaning process here.
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