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Returning Your Rentals

Returning Your
Rentals

The when, the how, and the where.
Looking for information on how to return purchases? Head here.
The when, the how, and the where.
Looking for information on how to
return purchases? Head here.

When to Return

When to Return


If you’re a member, there are no set return dates! When you’re ready to swap for something new, send back as many items as you want, whenever you want. Learn more about swapping.

One-time Reserve renter? You can find your return date in your confirmation email. If it falls on a Sunday, you’ll have until noon on Monday to return your items.


If you’re a member, there are no set return dates! When you’re ready to swap for something new, send back as many items as you want, whenever you want. Learn more about swapping.

One-time Reserve renter? You can find your return date in your confirmation email. If it falls on a Sunday, you’ll have until noon on Monday to return your items.

How to Return

How to Return

Pack Your Bag

Pack Your Bag


Put your rentals in the reusable garment bag they arrived in and be sure all accessories and handbags are back in their dust bags or boxes.

If you can, return items with the hangers and plastic bags they came with. We'll take them off your hands and make sure they're recycled properly. A win-win.


Put your rentals in the reusable garment bag they arrived in and be sure all accessories and handbags are back in their dust bags or boxes.

If you can, return items with the hangers and plastic bags they came with. We'll take them off your hands and make sure they're recycled properly. A win-win.

Trade out the label

Trade out the label


Remove the shipping label from the plastic pouch on the outside of the garment bag. Replace it with the prepaid return label from the bag’s inside pocket.

Fold the bag, tuck in the handles, and zip it shut.


Remove the shipping label from the plastic pouch on the outside of the garment bag. Replace it with the prepaid return label from the bag’s inside pocket.

Fold the bag, tuck in the handles, and zip it shut.

Where to Return

Where to Return

Find a Drop-Off Location

Find a Drop-Off Location


Want to skip the mailing process altogether? We’ve got flexible, convenient drop-off spots for that. Forget about the shipping labels — simply locate one of our partner locations (like select Nordstrom stores), scan your return, and you’re all done.

Want to skip the mailing process altogether? We’ve got flexible, convenient drop-off spots for that. Forget about the shipping labels — simply locate one of our partner locations (like select Nordstrom stores), scan your return, and you’re all done.

Schedule a Pick-Up

Schedule a Pick-Up


Don’t have time to leave your house? Thanks to our pick-up service, you don’t have to. If you’re in one of the cities listed below, you can schedule a pick-up for your returns from your home or office. Get the 411 on NYC, DC, Dallas and LA pick-ups.

Don’t have time to leave your house? Thanks to our pick-up service, you don’t have to. If you’re in one of the cities listed below, you can schedule a pick-up for your returns from your home or office. Get the 411 on NYC, DC, Dallas and LA pick-ups.

Swing By a Local Staples

Swing By a Local Staples


With 200+ participating locations in New York, DC, Chicago, Philadelphia and Atlanta, simply head to your nearest Staples’ Print & Ship Center, show the QR code at the bottom of your order confirmation email, hand them your garment bag, and they’ll take it from there. Find your nearest Staples.

With 200+ participating locations in New York, DC, Chicago, Philadelphia and Atlanta, simply head to your nearest Staples’ Print & Ship Center, show the QR code at the bottom of your order confirmation email, hand them your garment bag, and they’ll take it from there. Find your nearest Staples.

Visit a Swap Stop

Visit a Swap Stop


In NYC or DC? Our pop-up truck cruises through different neighborhoods each weekday for local drop-off service. Follow along at @RTRSWAPSTOP for daily location updates, and swing by to drop your returns curbside.

In NYC or DC? Our pop-up truck cruises through different neighborhoods each weekday for local drop-off service. Follow along at @RTRSWAPSTOP for daily location updates, and swing by to drop your returns curbside.

Send Items Back via Your Local Shipping Carrier

Send Items Back via Your Local Shipping Carrier

As always, you can drop your shipment off at the carrier listed
on your shipping label.

Frequently Asked Questions

Frequently Asked
Questions

Scan the barcode on the item's tag, wait for the confirmation screen, place the item in the bin, and you’re all set!

If you do not see the confirmation screen, wait a few seconds and then scan your item again. If a spot does not open up after you complete your return, please contact us.
Scan the barcode on the item's tag, wait for the confirmation screen, place the item in the bin, and you’re all set!

If you do not see the confirmation screen, wait a few seconds and then scan your item again. If a spot does not open up after you complete your return, please contact us.
Customers in NY, DC, CH, Philadelphia, and Atlanta can return at their local Staples! Here’s how to make a return at Staples:

1. Pack up your rentals in the reusable packaging they came in and head to the RTR Drop-off Box finder to find your nearest Staples location.

2. Bring your package to the Print & Ship Center in your local Staples.

3. Present your QR code located at the bottom of your order confirmation email to a Staples representative.

4. Hand your package to the Staples representative. That’s it!
Customers in NY, DC, CH, Philadelphia, and Atlanta can return at their local Staples! Here’s how to make a return at Staples:

1. Pack up your rentals in the reusable packaging they came in and head to the RTR Drop-off Box finder to find your nearest Staples location.

2. Bring your package to the Print & Ship Center in your local Staples.

3. Present your QR code located at the bottom of your order confirmation email to a Staples representative.

4. Hand your package to the Staples representative. That’s it!
We have fulfillment centers in both Texas and New Jersey, so your shipments may occasionally arrive in two separate packages.

Whenever you’re done enjoying your items, put them in the garment bag that part of your order arrived in and send it back to us with the return label provided. Your return label will always be found in your garment bag.
We have fulfillment centers in both Texas and New Jersey, so your shipments may occasionally arrive in two separate packages.

Whenever you’re done enjoying your items, put them in the garment bag that part of your order arrived in and send it back to us with the return label provided. Your return label will always be found in your garment bag.
If you no longer have a garment bag at home, please use your own packaging for your return.

If you do not have a prepaid return label, we are able to provide you with one per shipment. Please contact us to request one and we can email you a new label.
If you no longer have a garment bag at home, please use your own packaging for your return.

If you do not have a prepaid return label, we are able to provide you with one per shipment. Please contact us to request one and we can email you a new label.
Please contact us at help@renttherunway.com as soon as you realize your returns were dropped off at the wrong carrier. We’ll ask that you share any details you have about the time, location, or tracking information for your returns and will work with you to resolve this issue.

RTR customers are responsible for applicable late fees relating to items which are not received back at RTR due to incorrect return methods; Reserve customers may be charged up to the total retail price and members may be charged up to the members’ purchase price. Please see our FAQs for more details.
Please contact us at help@renttherunway.com as soon as you realize your returns were dropped off at the wrong carrier. We’ll ask that you share any details you have about the time, location, or tracking information for your returns and will work with you to resolve this issue.

RTR customers are responsible for applicable late fees relating to items which are not received back at RTR due to incorrect return methods; Reserve customers may be charged up to the total retail price and members may be charged up to the members’ purchase price. Please see our FAQs for more details.
To find your nearest UPS location, click here.
To find your nearest UPS location, click here.
We are always working to improve our shipping experience so you can rent, wear and return quickly and easily. We hope you’ll find a convenient, new RTR returns routine — start by finding your nearest UPS location, click here.
We are always working to improve our shipping experience so you can rent, wear and return quickly and easily. We hope you’ll find a convenient, new RTR returns routine — start by finding your nearest UPS location, click here.
As of 8/25, RTR is partnering with UPS to power customer returns. Orders shipped on or after 8/25 will include a prepaid label to cover free return shipping through UPS. During this transition, you may still have some FedEx return labels at home—and that’s ok! You will be able to use those labels, and return via FedEx. As always, please be sure to double check the carrier on your return labels before sending anything back to RTR.
As of 8/25, RTR is partnering with UPS to power customer returns. Orders shipped on or after 8/25 will include a prepaid label to cover free return shipping through UPS. During this transition, you may still have some FedEx return labels at home—and that’s ok! You will be able to use those labels, and return via FedEx. As always, please be sure to double check the carrier on your return labels before sending anything back to RTR.
Please contact us at help@renttherunway.com as soon as you realize your returns were dropped off at the wrong carrier. We’ll ask that you share any details you have about the time, location, or tracking information for your returns and will work with you to resolve this issue.

RTR customers are responsible for applicable late fees relating to items which are not received back at RTR due to incorrect return methods; Reserve customers may be charged up to the total retail price and members may be charged up to the members’ purchase price. Please see our FAQs for more details.
Please contact us at help@renttherunway.com as soon as you realize your returns were dropped off at the wrong carrier. We’ll ask that you share any details you have about the time, location, or tracking information for your returns and will work with you to resolve this issue.

RTR customers are responsible for applicable late fees relating to items which are not received back at RTR due to incorrect return methods; Reserve customers may be charged up to the total retail price and members may be charged up to the members’ purchase price. Please see our FAQs for more details.
If you have any old FedEx labels at home, you can still use those labels and return at a FedEx store or FedEx partner location. Make sure to double check the carrier on the shipping label you are planning to use before making any returns as customers are responsible for any items which are not received back at RTR due to incorrect return methods (like using a UPS label at a FedEx location).
If you have any old FedEx labels at home, you can still use those labels and return at a FedEx store or FedEx partner location. Make sure to double check the carrier on the shipping label you are planning to use before making any returns as customers are responsible for any items which are not received back at RTR due to incorrect return methods (like using a UPS label at a FedEx location).

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