Freedom to try it outFreedom to try it outSo long, buyers remorse! Rent it, wear it, then buy when you know you love it.
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Frequently Asked Questions
Frequently Asked
Questions
Our garment science team uses data and experimentation to optimize cleaning programs and methods to improve our cleaning efficacy and increase garment longevity. They work to make sure you look fabulous and to keep garments in rotation as long as possible.
Excellent condition means that minor imperfections may be present, but those minor imperfections won’t impact the overall look. All items are thoroughly inspected, cleaned and restored each time it goes through our extensive QA process.
Excellent condition means that minor imperfections may be present, but those minor imperfections won’t impact the overall look. All items are thoroughly inspected, cleaned and restored each time it goes through our extensive QA process.
All purchases —excluding final sale— may be sent back for a refund within 7 days of delivery.
Final Sale includes items that are rented and then later purchased after they arrive at your home and Clearance items.
Final Sale includes items that are rented and then later purchased after they arrive at your home and Clearance items.
If an item doesn’t fit, you may send it back for a refund within 7 days of delivery. A $5.95 restocking fee (+tax) will be deducted from the refunded amount for each returned item. You can learn more about our returns policy here.
If you receive a damaged item, we'll do everything we can to sort it out. Please be sure to check your order immediately upon receiving it. The sooner we know there's an issue, the sooner we can help.
If the item received is damaged, defective, or not as described, please snap a photo of the item and get in touch.
If the item received is damaged, defective, or not as described, please snap a photo of the item and get in touch.
See below for more details on the different prices you may see on RTR.
Original Retail Pricing for brand-name items: Brand-name items are typically in excellent condition but have been worn by other RTR members. The “Original Retail” price shown next to any brand-name item is the price at which the manufacturer suggested that retailers in the marketplace, including at department stores and specialty retailers, sell the item in new condition. Pricing is not a science, and unlike traditional retailers, items tend to stay on our site for multiple seasons. We therefore cannot guarantee that this price reflects the item’s prevailing market price at any given time in any given geographic region. If this price is an important factor in your purchasing or renting decisions, we encourage you to conduct your own research and comparison shopping.
Comparable Value Pricing for exclusive items: Exclusive items are typically in excellent condition but have been worn by other RTR members. Items listed with “Comparable Value” pricing are part of exclusive clothing lines created just for RTR, but may also be sold by other retailers. The Comparable Value price is based on an evaluation of prices for new comparable merchandise sold elsewhere in the marketplace. While pricing is not a science, our Comparable Value comparison prices are based on input from our manufacturer and, in some cases, the product designers, and are reviewed by our experienced team of buyers. Unlike traditional retailers, items tend to stay on our site for multiple seasons. We therefore cannot guarantee that this price reflects the prevailing market price at any given time in any given geographic region for similar items. If this price is an important factor in your purchasing or renting decisions, we encourage you to conduct your own research and comparison shopping.
RTR Purchase Price: The purchase price we offer (aka the “to buy” price) is dynamic and based on complex algorithms that consider a broad range of factors, including item-specific rental history, customer trends, the impact of removing an item from rental circulation, and members’ past shopping and purchase history. For example, one factor is newness. Our pricing algorithm generally protects newer styles in order to allow new styles to spend enough time in our closet in the cloud before they’re purchased. New arrivals remaining in the rental rotation longer gives members more opportunities to rent them.
Original Retail Pricing for brand-name items: Brand-name items are typically in excellent condition but have been worn by other RTR members. The “Original Retail” price shown next to any brand-name item is the price at which the manufacturer suggested that retailers in the marketplace, including at department stores and specialty retailers, sell the item in new condition. Pricing is not a science, and unlike traditional retailers, items tend to stay on our site for multiple seasons. We therefore cannot guarantee that this price reflects the item’s prevailing market price at any given time in any given geographic region. If this price is an important factor in your purchasing or renting decisions, we encourage you to conduct your own research and comparison shopping.
Comparable Value Pricing for exclusive items: Exclusive items are typically in excellent condition but have been worn by other RTR members. Items listed with “Comparable Value” pricing are part of exclusive clothing lines created just for RTR, but may also be sold by other retailers. The Comparable Value price is based on an evaluation of prices for new comparable merchandise sold elsewhere in the marketplace. While pricing is not a science, our Comparable Value comparison prices are based on input from our manufacturer and, in some cases, the product designers, and are reviewed by our experienced team of buyers. Unlike traditional retailers, items tend to stay on our site for multiple seasons. We therefore cannot guarantee that this price reflects the prevailing market price at any given time in any given geographic region for similar items. If this price is an important factor in your purchasing or renting decisions, we encourage you to conduct your own research and comparison shopping.
RTR Purchase Price: The purchase price we offer (aka the “to buy” price) is dynamic and based on complex algorithms that consider a broad range of factors, including item-specific rental history, customer trends, the impact of removing an item from rental circulation, and members’ past shopping and purchase history. For example, one factor is newness. Our pricing algorithm generally protects newer styles in order to allow new styles to spend enough time in our closet in the cloud before they’re purchased. New arrivals remaining in the rental rotation longer gives members more opportunities to rent them.