The dress is very pretty, although it didn't look like it should sell for $495 retail. Still, the rent price was quite worth it. The dress was made out of a light fabric, so it didn't really fall throughout the night -- a blessing, since it is strapless. I'm a 34C and 140lb and the size 6R fit snugly and looked great in the chest area. The structure of the dress concealed any lovehandles or problem tummy areas in a beautiful, flow-ey way without adding bulk. The one issue I had with the dress was the length. I am 5'5", but the dress was too short to wear with the new 3' heels I got for the occasion. In the end, I wore relatively small 2' heels and even those had my toes showing a bit. I guess I was expecting it to be much longer, since it seems long on the model. Nonetheless, a great dress! It came in a huge box (somewhat unnecessary, since it could be folded carefully to a much more compact size), with a bunch of other trinkets like a free razor, free fashion tape sampler, free makeup remover sampler, free garment bag and the hanger was yours to keep. The return envelope was pre-labeled, all I did was literally throw the envelope with the dress in the mail the next day. The customer service was okay. I tried calling a handful of times and finally got through. The call wait time is super long, no matter when I called. I suppose this is because, as a small company, they can only have one person manning the phones at a time. Advice to rent the runway: get unpaid fashion interns to man the calls! Still, probably will rent from rent the runway again. :)