This was my first rental and I am 110% SATISFIED with my overall experience. I fell in love with this dress when I first saw it online and when I received it I couldn't believe how much more beautiful in person it was!!! I couldn't believe how smoothly everything went, from the time I placed my order, receiving it on time, the packaging, and how easy it was to send back.Thank you Rent the Runway for making my 1st experience a memorable one."All eyes were on me when I entered the room". I can't wait to place my next rental.