SARA's Reviews
All reviews by SARA
2 reviews
Great customer service experience!
I ordered this romper to wear to a party, but unfortunately I was unable to wear it due to UPS delivering it the wrong apartment. So this review is more about RTR's customer service. In short, they did a wonderful job! The UPS tracking number they gave me showed that the package was left at my front door in time, but when I got home..no package. I emailed letting RTR know that I did not receive my order, the stylist got back to me within a few hours to advise me that I should check my clubhouse/mailroom/ front desk/ doorman, which tends to be the most common reason as to why people think they didn't get the package. After I checked with my clubhouse, and realized it was not received there, I emailed the RTR stylist and let them know. Again within a few hours later, the stylist let me know they where starting an investigation with UPS to find my order. That same day, RTR emailed me letting me know UPS had delivered the package to the wrong apartment. They quickly refunded my money. I must say I was a little stressed when the package didn't arrive. My worse fear was that it had been stolen from my front door and I would be on the hook for paying for the $440 romper. I really appreciated the quick response time from customer service and the keeping me in the loop with the process. I didn't get the wear the romper but I most definitely will be rent from RTR again!
Member Fit Notes

Corinne Romper
Badgley Mischka
Size Worn: None
Usual Size: 12
Height: 5' 4"
Weight: 150lbs
Bust: 34B
I love the way the dress floated on the floor as I walked in it. I felt very sexy. Stunning dress!
I needed to find a gown for a black tie wedding event. Scrolled past this dress on the website, but at my appointment the consultant suggested I try this dress on first, and boy am I glad she did! Her name is Samantha and I highly recommend her. She's based in D.C. location. While wearing it, I got a lot of compliments. I usually wear a size 10, but I was able to fit comfortably in the size 8. Since the dress is the focal point, I didn't need to go too fancy-schmancy on the jewelry and shoe. Just a basic black strappy heel and a pearl necklace looked classy enough for me, but you could dress it up a little more with diamond necklace too. Also, the heel didn't need to be high. I think mine was 4in. which was super comfortable for me since I'm not one to wear high heels on a regular basis, but, again, you could wear a higher heel too. This dress really does accommodate for all shapes and sizes. My pictures don't do it justice.
Member Fit Notes

Smoked Ivy Dress
Marchesa Notte
Size Worn: 8R
Usual Size: 10
Height: 5' 4"
Weight: 140lbs
Bust: 34B