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HOW IT WORKS
Swapping for New Items with Your
RTR Membership

HOW IT WORKS
Swapping for New
Items with Your RTR
Membership

What You Need To Know

What You Need To Know

  • Get New Items on Your Schedule
    Get New Items on Your Schedule

    Shipments unlock on your monthly
    bill date. They can be used
    whenever you want, but don’t roll
    over to the next month.
  • Return Some or All of Your
    Items at Once
    Return Some or All of Your
    Items at Once

    To get the most new items each
    month send back all of your items at
    home with each new shipment.
  • Plan Ahead — It’ll Help!
    Plan Ahead — It’ll Help!

    Not sure when to swap? Check your calendar! Keep weekend trips, dinner dates, and other plans in mind while choosing items.
  • Want More? Rent More! Need Less?
    No Problem.
    Want More? Rent More! Need Less? No Problem.

    You can add an extra shipment anytime you run out or adjust your number of spots and shipments from your Membership Settings.



How It Works



How It Works

Rent new items in exchange for the ones you’re returning. The number
of shipments you have in your plan is the number of times you can
swap each month.


Pick First...

• Head to your homepage and mark the items you want to return. Each item you send back opens up a spot for something new.
• Choose the items you want to wear next. If you’d like to add an extra spot to your shipments — the time is now!


...Then Return

• Pack up the reusable garment bag with the items you’re returning. (Throw the plastic and hangers in there too, we recycle them!)
• Trade out the shipping label on the outside of the bag with the return label that arrived inside.
• Take the bag to your nearest FedEx or drop-off location.


Pick First...

• Head to your homepage and mark the items you want to return. Each item you send back opens up a spot for something new.
• Choose the items you want to wear next. If you’d like to add an extra spot to your shipments — the time is now!


...Then Return

• Pack up the reusable garment bag with the items you’re returning. (Throw the plastic and hangers in there too, we recycle them!)
• Trade out the shipping label on the outside of the bag with the return label that arrived inside.
• Take the bag to your nearest FedEx or drop-off location.

Returning Items via FedEx

Returning Items via FedEx


A prepaid return label is included in every order. All you have to do is replace the label in the plastic pouch with the one that arrived in your shipment and drop it off!

Make sure you're at a Fedex or Partner location. Anything else might contribute to delays. For more tips and tricks for returning via FedEx, head to The Shift.

Find a FedEx


A prepaid return label is included in every order. All you have to do is replace the label in the plastic pouch with the one that arrived in your shipment and drop it off!

Make sure you're at a Fedex or Partner location. Anything else might contribute to delays. For more tips and tricks for returning via FedEx, head to The Shift.

Find a FedEx

Returning at a Drop-off Box

Returning at a Drop-off Box


A Drop-off Box is a self-service kiosk where you can scan and return your rentals to skip the whole mailing process! They exist in a few select cities and Nordstrom locations. See if there’s one in your area.

Find a Drop-off Box


A Drop-off Box is a self-service kiosk where you can scan and return your rentals to skip the whole mailing process! They exist in a few select cities and Nordstrom locations. See if there’s one in your area.

Find a Drop-off Box

Frequently Asked Questions

Nope! With all of our memberships, you can swap any number of items at a time.

You can return some items while you're still enjoying the rest at home. It’s up to you.
Nope! With all of our memberships, you can swap any number of items at a time.

You can return some items while you're still enjoying the rest at home. It’s up to you.
Absolutely! If you fall in love with an item you have at home and want to keep it, you can purchase it with your members-only discount. Find the prices listed on your homepage.
Absolutely! If you fall in love with an item you have at home and want to keep it, you can purchase it with your members-only discount. Find the prices listed on your homepage.
It's totally your call. Shipments unlock on your monthly bill date. They can be used whenever you want, but don’t roll over to your next billing cycle.

We recommend planning ahead to determine when to place your next order. Check your calendar! Keep weekend trips, dinner dates, and other plans in mind while choosing items.
It's totally your call. Shipments unlock on your monthly bill date. They can be used whenever you want, but don’t roll over to your next billing cycle.

We recommend planning ahead to determine when to place your next order. Check your calendar! Keep weekend trips, dinner dates, and other plans in mind while choosing items.
You’ve got options! Our plans were built to be completely flexible, so feel free to adjust the amount of spots of shipments you have from month to month.

Want new items on a whim? You can get extra spots by adding additional items to your bag anytime you’re building a shipment. Additionally, you can add an extra shipment anytime you run out!

Planning ahead? You can adjust the amount of spots and shipments for your next month from your Membership Settings.
You’ve got options! Our plans were built to be completely flexible, so feel free to adjust the amount of spots of shipments you have from month to month.

Want new items on a whim? You can get extra spots by adding additional items to your bag anytime you’re building a shipment. Additionally, you can add an extra shipment anytime you run out!

Planning ahead? You can adjust the amount of spots and shipments for your next month from your Membership Settings.
A few things could be happening. First, make sure to check your homepage to see if there are any issues with your account. We’ll let you know right at the top of your screen if so.

If you recently ordered a shipment and have not sent back the items you marked as returning, you will not be able to swap again until we’ve received your returns.

If it seems like something else is going on, please contact us and we’ll help you!
A few things could be happening. First, make sure to check your homepage to see if there are any issues with your account. We’ll let you know right at the top of your screen if so.

If you recently ordered a shipment and have not sent back the items you marked as returning, you will not be able to swap again until we’ve received your returns.

If it seems like something else is going on, please contact us and we’ll help you!

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