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Swapping 101

Swapping 101

A quick how-to for getting new items with your membership.
A quick how-to for getting new items
with your membership.
  • Swap On Your Schedule
    Swap On Your Schedule

    New shipments unlock on your
    monthly bill date and can be used
    whenever you want during the month.
  • Pick First, Then Return
    Pick First, Then Return

    Wait to send any items back until after
    you’ve confirmed your next shipment. That
    way you’ve always got something to wear.
  • Return Some Or All Of Your Items At Once
    Return Some Or All Of Your Items At Once

    The number of items you send back
    is totally your call. Each item you return
    opens up a spot for something new in
    your next shipment.

    Returning Your Rentals
  • Use ‘Em Or Lose ‘Em
    Use ‘Em Or Lose ‘Em

    Shipments don’t roll over, so make sure to
    use them before your next bill date. We’ll
    help you keep track of how many you
    have available.

Frequently Asked Questions

Frequently Asked
Questions

Frequently Asked Questions

Nope! With all of our memberships, you can swap any number of items at a time.

This means you can return some items while you're still enjoying the rest at home so you never have to go a day without something to wear.
Nope! With all of our memberships, you can swap any number of items at a time.

This means you can return some items while you're still enjoying the rest at home so you never have to go a day without something to wear.
Absolutely! If you fall in love with an item you have at home and want to keep it, you can purchase it with your members-only discount. Find the prices listed on your homepage.
Absolutely! If you fall in love with an item you have at home and want to keep it, you can purchase it with your members-only discount. Find the prices listed on your homepage.
You can add extra spots to your plan by adding additional items to your bag anytime you’re building a shipment. Interested in upgrading your plan to add shipments? Contact us!
You can add extra spots to your plan by adding additional items to your bag anytime you’re building a shipment. Interested in upgrading your plan to add shipments? Contact us!
A few things could be happening. First, make sure to check your homepage to see if there are any issues with your account. We’ll let you know right at the top of your screen if so.

If you recently ordered a shipment and have not sent back the items you marked as returning, you will not be able to swap again until we’ve received your returns.

If it seems like something else is going on, please contact us and we’ll help you!
A few things could be happening. First, make sure to check your homepage to see if there are any issues with your account. We’ll let you know right at the top of your screen if so.

If you recently ordered a shipment and have not sent back the items you marked as returning, you will not be able to swap again until we’ve received your returns.

If it seems like something else is going on, please contact us and we’ll help you!

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