RTR
How It Works

Swapping for New Items With Your Membership

Swapping for New
Items With Your RTR
Membership

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What You Need to Know

What You Need to Know

  • Get New Items on Your Schedule
    Get New Items on Your Schedule

    Shipments unlock on your monthly
    bill date. They can be used
    whenever you want, but don’t roll
    over to the next month.

  • Swap Some or All of Your
    Items at Once
    Swap Some or All of Your
    Items at Once

    When you’re eyeing something new,
    mark the items you’re ready to send back
    'returning,' and confirm your new shipment. Drop off your returns the next business day.

  • Plan Ahead — It’ll Help!
    Plan Ahead — It’ll Help!

    Not sure when to swap? Check your calendar! Keep weekend trips, dinner dates, and other plans in mind while choosing items.

  • Want More? Rent More! Need Less?
    No Problem.
    Want More? Rent More! Need Less? No Problem.

    You can add an extra shipment anytime you run out or adjust your number of spots and shipments from your Membership Settings.



How It Works



How It Works

Rent new items in exchange for the ones you’re
returning. The number of shipments you have in your plan is
the number of times you can swap each month.
Rent new items in exchange for the ones
you’re returning. The number of shipments
you have in your plan is the number of
times you can swap each month.


Pick First...

✔ Head to your homepage and mark the items you want to return. You can hold onto anything you’re not ready to say goodbye to, but each item you send back opens up a spot for something new (the whole fun of RTR).

✔ Once you mark old items “returning,” it’s time to choose what you want to wear next. If you’d like to add an extra spot to your shipments — the time is now!


...Then Return

✔ Pack up the reusable garment bag with the items you’re returning. (Throw the plastic and hangers in there too, we recycle them!) On occasion, you may receive rentals in a polybag or cardboard box, which you can also use for returns.

✔ Trade out the shipping label on the outside of the bag with the return label that arrived inside. If you received a polybag or cardboard box, tape the label to the outside of it.

✔ Take the bag to the nearest drop-off location or shipping carrier listed on your label, or schedule a pickup from your home or office (more on that below). Drop off your returns one business day after you confirm your next shipment.


Pick First...

✔ Head to your homepage and mark the items you want to return. You can hold onto anything you’re not ready to say goodbye to, but each item you send back opens up a spot for something new (the whole fun of RTR).

✔ Once you mark old items “returning,” it’s time to choose what you want to wear next. If you’d like to add an extra spot to your shipments — the time is now!


...Then Return

✔ Pack up the reusable garment bag with the items you’re returning. (Throw the plastic and hangers in there too, we recycle them!) On occasion, you may receive rentals in a polybag or cardboard box, which you can also use for returns.

✔ Trade out the shipping label on the outside of the bag with the return label that arrived inside. If you received a polybag or cardboard box, tape the label to the outside of it.

✔ Take the bag to the nearest drop-off location or shipping carrier listed on your label, or schedule a pickup from your home or office (more on that below). Drop off your returns one business day after you confirm your next shipment.

Find a Drop-Off Location

Find a Drop-Off Location


Want to skip the mailing process altogether? We’ve got flexible, convenient drop-off spots for that. Forget about the shipping labels — simply locate one of our partner locations (like select Nordstrom stores), scan your return, and you’re all done.

Want to skip the mailing process altogether? We’ve got flexible, convenient drop-off spots for that. Forget about the shipping labels — simply locate one of our partner locations (like select Nordstrom stores), scan your return, and you’re all done.

Schedule a Pickup

Schedule a Pickup


Don’t have time to leave your house? Thanks to our pickup service, you don’t have to. If you’re in one of the cities listed below (with more to come!), you can schedule a pickup for your returns from your home or office. Get the 411 on NYC, Brooklyn, DC, Philadelphia, Chicago, Dallas, LA, Houston, Austin, San Francisco, Miami, Denver, San Diego, Atlanta, Charlotte, Raleigh, Seattle, San Antonio, Indianapolis and Milwaukee pickups.

Don’t have time to leave your house? Thanks to our pickup service, you don’t have to. If you’re in one of the cities listed below (with more to come!), you can schedule a pickup for your returns from your home or office. Get the 411 on NYC, Brooklyn, DC, Philadelphia, Chicago, Dallas, LA, Houston, Austin, San Francisco, Miami, Denver, San Diego, Atlanta, Charlotte, Raleigh, Seattle, San Antonio, Indianapolis and Milwaukee pickups.

Swing By a Local Staples

Swing By a Local Staples


With 200+ participating locations in New York, DC, Chicago, Philadelphia and Atlanta, simply head to your nearest Staples’ Print & Ship Center, show the QR code at the bottom of your order confirmation email, hand them your garment bag, and they’ll take it from there. Find your nearest Staples.

With 200+ participating locations in New York, DC, Chicago, Philadelphia and Atlanta, simply head to your nearest Staples’ Print & Ship Center, show the QR code at the bottom of your order confirmation email, hand them your garment bag, and they’ll take it from there. Find your nearest Staples.

Send Items Back via Your Local Shipping Carrier

Send Items Back via Your Local Shipping Carrier

As always, you can drop your shipment off at the carrier listed
on your shipping label.

Frequently Asked Questions

Frequently Asked
Questions

Nope! With all of our plans, you can swap any number of items at a time. If you’re looking to maximize the number of new items you get each month, you can return all of your items with each shipment. You can also return some items while you're still enjoying the rest at home. It’s up to you!
Nope! With all of our plans, you can swap any number of items at a time. If you’re looking to maximize the number of new items you get each month, you can return all of your items with each shipment. You can also return some items while you're still enjoying the rest at home. It’s up to you!
Absolutely! If you fall in love with an item you have at home and want to keep it, you can purchase it for a fraction of the original retail price.
Absolutely! If you fall in love with an item you have at home and want to keep it, you can purchase it for a fraction of the original retail price.
It's totally your call. Shipments unlock on your monthly bill date. They can be used whenever you want, but don’t roll over to your next billing cycle.

We recommend planning ahead to determine when to place your next order. Check your calendar! Keep weekend trips, dinner dates, and other plans in mind while choosing items.
It's totally your call. Shipments unlock on your monthly bill date. They can be used whenever you want, but don’t roll over to your next billing cycle.

We recommend planning ahead to determine when to place your next order. Check your calendar! Keep weekend trips, dinner dates, and other plans in mind while choosing items.
You’ve got options! Our plans were built to be completely flexible, so feel free to adjust the amount of spots or shipments you have from month to month.

Want new items on a whim? You can get extra spots by adding additional items to your bag anytime you’re building a shipment. Additionally, you can add an extra shipment anytime you run out!

Planning ahead? You can adjust the amount of spots and shipments for your next month from your Membership Settings.
You’ve got options! Our plans were built to be completely flexible, so feel free to adjust the amount of spots or shipments you have from month to month.

Want new items on a whim? You can get extra spots by adding additional items to your bag anytime you’re building a shipment. Additionally, you can add an extra shipment anytime you run out!

Planning ahead? You can adjust the amount of spots and shipments for your next month from your Membership Settings.
A few things could be happening. First, make sure to check your homepage to see if there are any issues with your account. We’ll let you know right at the top of your screen if so.

If you recently ordered a shipment and have not sent back the items you marked 'returning,' you will not be able to swap again until we’ve received your returns.

If it seems like something else is going on, please contact us and we’ll help you!
A few things could be happening. First, make sure to check your homepage to see if there are any issues with your account. We’ll let you know right at the top of your screen if so.

If you recently ordered a shipment and have not sent back the items you marked 'returning,' you will not be able to swap again until we’ve received your returns.

If it seems like something else is going on, please contact us and we’ll help you!
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