Dec 27, 2013
RTR goes above and beyond for their customers.
I am beyond happy with all my experiences at RTR; therefore, I wanted to invest in the PRO program. $30 for an annual membership includes free insurance, free delivery, and a free dress (up to $50) on your birthday- it was just a no brainer! I wanted to share my personal experience to really demonstrate how wonderful this company is. I ordered my free dress for my birthday this year; however, I received an email the night before my delivery stating that the size 0 was not delivered in time by the previous renter. As a result, I would not be getting the right dress size for my birthday. They sent me a size 2 and another dress option they thought fit my profile. As beautiful as the dresses are, unfortunately, none of the dresses worked, leaving me with no dress. I was bummed, so I wrote an email to RTR stating that I appreciated their efforts but the dresses were a no-go. My night and shining armor, Calvin, was very responsive and handled the situation beyond my expectations. They issued me a generous credit for the inconvenience that I could use at anytime, not just the two-week allotted time-period for my birthday. I was thrilled and I appreciate this company and how much they care about their customers. Many of my friends have began using RTR and are equally impressed with their experience. I would HIGHLY recommend upgrading to RTR PRO especially if you have a tendancy to rent many dresses. Thank you RTR for making me a happy and loyal customer!