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How Renting Works

How Renting Works

New to Rent the Runway? Watch and learn
the ins and outs of RTR memberships.
New to Rent the Runway? Watch and learn
the ins and outs of RTR memberships.

What is swapping?

What is swapping?


Add the word “swap” to your vocabulary, because that’s exactly what you’ll be doing with a subscription to fashion. Hear why swapping gives you access to more styles and designers and supports a more sustainable lifestyle.


Add the word “swap” to your vocabulary, because that’s exactly what you’ll be doing with a subscription to fashion. Hear why swapping gives you access to more styles and designers and supports a more sustainable lifestyle.

What is hearting?

What is hearting?


“Hearting” different styles on RTR is how you organize and save items you love. It’s also your way of giving a “thumbs up” to items you prefer, which helps us customize and improve your personalized homepage recommendations.


“Hearting” different styles on RTR is how you organize and save items you love. It’s also your way of giving a “thumbs up” to items you prefer, which helps us customize and improve your personalized homepage recommendations.

How do I build my RTR shipment?

How do I build my RTR shipment?


What is available in your rotating closet changes every day as fellow members rent, wear and swap styles. Watch how to pick like a pro from thousands of items from more than 700 designers.


What is available in your rotating closet changes every day as fellow members rent, wear and swap styles. Watch how to pick like a pro from thousands of items from more than 700 designers.

How do I return my shipment?

How do I return my shipment?


No two members rent or return the same — that's why we have options. Currently, you can return your reusable garment bag: a RTR Return Location, RTR Drop-off Box, FedEx store, FedEx Drop Box or a FedEx partner location. Free shipping and return labels are always included.


No two members rent or return the same — that's why we have options. Currently, you can return your reusable garment bag: a RTR Return Location, RTR Drop-off Box, FedEx store, FedEx Drop Box or a FedEx partner location. Free shipping and return labels are always included.

How do I know if styles will fit?

How do I know if styles will fit?


Feel confident in the sizes you pick by checking out our member reviews. Members include details such as size and body type along with photos so that you can see looks on people that look like you. Plus, the more you rent, the more our proprietary technology, the Fit Insights Tool, will understand what sizes may work best for you in different designers and categories.


Feel confident in the sizes you pick by checking out our member reviews. Members include details such as size and body type along with photos so that you can see looks on people that look like you. Plus, the more you rent, the more our proprietary technology, the Fit Insights Tool, will understand what sizes may work best for you in different designers and categories.

What is an Extra Spot?

What is an Extra Spot?


Sometimes 4 items just isn’t enough. You can add an Extra Spot — an additional item (or more!) to your membership — to fit your needs, whether just for a little while or forever.


Sometimes 4 items just isn’t enough. You can add an Extra Spot — an additional item (or more!) to your membership — to fit your needs, whether just for a little while or forever.

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