Chicago
Visit us to instantly access
a curated assortment of the dream closet.
Our store features a rotating selection of everyday styles and sizes from work to weekend.
We continually refresh what's in-store based on the season, what's new, and the RTR community's feedback.
Return or pick up your order, find your next Unlimited item, or browse and try on. Plus, book an appointment before you visit to receive one-on-one styling advice and a reserved fitting room.
STORE HOURS
Mon – Fri: 9am – 8pm
Sat: 9am – 7pm
Sun: 10am – 6pm
Due to a building maintenance issue, we will be closed Monday, March 18th.
We expect to resume normal business hours tomorrow, Tuesday, March 19th.
CONTACT
Contact our customer service team for questions about the store, your order,
or any other questions about
Rent the Runway.
Call: 1.800.509.0842
Email: help@renttherunway.com
In-Store Services
Return
Your Order
RTR Unlimited members and RTR Reserve customers
can immediately return their order.
Learn more
Find Your
Next Item
RTR Unlimited members can pick their next piece on the spot and walk out with something new.
Learn More
Pick Up
Your Order
RTR Unlimited members and RTR Reserve customers can ship their order to the store and pick up.
Learn More
Browse &
Try On
All guests can browse and try on everything in-store to rent same-day, or reserve for a future date.
Learn More
Book an Appointment
If you prefer one-on-one styling advice and a reserved fitting room, book an appointment before you visit.
