September 25, 2013
Beautiful dress but arrived damaged
Ordered this for my little sister (5'8, 120 lbs., street size 2 or 4) to wear to my wedding, so selected the one-week rental period and am SO GLAD we did - the size 4 dress arrived with a huge tear in the front hem (like someone had stepped through it), the metal boning was poking out on one side, and there was the beginning of a rip in the top center seam of the neckline. I believe the size 6 was in better shape, but was too big for my sister. RTR customer service was apologetic and offered a partial credit, but we had to do a quick home-sewing job on the hem and bodice to make the dress wearable for the wedding. I hope the 4 is professionally repaired or removed from rotation, as it's really not in appropriate shape. Other than that - the print is beautiful and my sister loved wearing the dress - just wish it had been fixed prior to being sent!