December 19, 2015
Was triple back up dress as original was ruined and RTR didn't let me know until night before.
My original dress was the HL "Purple Pizazz" dress that someone who rented it before me ruined it. Was going to wear that dress for Friday's races at the Breeder's Cup 2014 at Santa Anita Racetrack in CA.
Ordered a fascinator to match dress perfectly. After frantically calling and emailing in the airport terminal, taxiing down the runway, and in the air, many solid purple dresses I liked either weren't available or not in my size.
Wound up choosing the pink and purple "Line Them Up" strapless dress. Stylist added a gorgeous necklace, as well. The stylist also gave me this dress as a backup to the strapless dress. Both were overnighted from NY to my CA hotel, but the stylist wasn't sure if the strapless one would be cleaned and ready in time. Additionally, RTR sent out another identical style dress but in purple and colbalt blue "Whiplash of Color" just in case. All three (XS) Herve's wound up arriving at the hotel, but the "Line Them Up" one arrived literally at the last minute...I was zipped in the pink sheath dress. It was gorgeous and fit beautifully. Wore a VS "Bombshell Add 2-Cups" bra and a thong with. Not as tight as other two strapless dresses, though all three were XS. I changed in to the "Line Them Up" dress and wore the beautiful necklace that the stylist sent with as it was in keeping with my purple color scheme. Plus, this dress looked similar to an OTR Calvin Klein (2) sheath dress I brought with in case something happened to one of the dresses.
For the whole ordeal, RTR overnighted those three dresses and didn't charge me for any of those. They also didn't charge me for the other dress I ordered that I carried on the plane with me. Horrible, sickening, and stressful circumstance, but RTR customer service made it right in the end!