Oct 21, 2012
Size worn: 6
Overall fit: True to Size
Rented for: Wedding
I live in Oregon but the wedding was in NJ, so I planned on having it delivered the day before my flight to NJ. The week of the wedding, I get an email -monday that my dress had shipped and it would be here on the scheduled day (thursday) for my flight -friday. Now, on Tuesday I get a phone call - Uncle had passed and I needed to BE IN NJ on Thurs AM! Not only do I stress about switching my flight around, I won't be home to get my dress for the wedding!!
I call RTR's customer service number and am immediately greeted by a gal, which put me at ease that I didn't have to talk to a ROBOT! I tell the gal my dilemma, and at the time my dress was in route and was currently in Iowa. The gal re-routed the dress that was in transit back to their warehouse and sent a completely new (but same) order to my fathers house in NJ and said it would be there the next day! She said it was no problem!?! I couldn't believe it!! And she was right, I got the emails showing it had shipped and made it to my fathers house by noon the next day! What a relief!
When I fly home and get the package, the dresses were nicely packaged in garment bags, plastic, with tags like they were brand new dresses! ( I was worried it would come and I'd have to iron the dress from being folded to be delivered ). I was very happy with the fit and look of the dress and everyone complimented me at the wedding. Even though it was just a plain black cocktail dress, the quality was great! I told all my close friends and relatives where I had gotten the dress. I am definitely going to be renting from you guys again! I know they are all going to try it out now, too. THANK YOU SO MUCH RTR!!!! I wish I could remember the gal who I talked to on the phone, because she really made the overall experience very pleasant. Thanks again!