April 6, 2016
I give up
I loved the stress and wanted to wear it but…
This is my third rental from RTR where I could not wear the dress!
My last two rentals resulted as follows: first, the dress turned out to be too casual for the event I rented it for. The second time, it didn't fit right. So this time, when I rented, I rented two different dresses (I'm not talking about 2 sizes of the same dress; I mean two completely different ones) in anticipation of one of them not fitting right.
The catch - I will be traveling. When I called RTR to say that one dress I wanted to return and the other I wanted to wear, I expected I would get a merchandise credit for the dress I'm returning within 24 hours. I was informed that it doesn't work that way. You do not get partial credit. In other words, both dresses have to be returned within the 24 hours in order to get the merchandise credit. Since I'm traveling with a carry-on, I would have to take the two sizes of the dress I'm not wearing along with the dress I am wearing in my luggage, even though I'm not wearing two of those dresses! I would then have to return them all together. It kind of defeats the entire purpose of renting an outfit for a trip! And because I have had bad experience finding and renting address I can actually wear, I got to you as a safety thinking I'd be able to return one and get just that: partial credit. So since I'm three for three with luck in renting dresses. I'm afraid I'm going to have to give up on RTR altogether. :-(