Dec 27, 2013
I've ordered from RTR numerous times and have never had a problem...
Size worn: None
Overall fit: True to Size
Rented for: Formal Affair
I had rented this dress for a fundraiser December 14th I was attending in D.C. I live in North Carolina and was traveling all week prior to the event, so I ordered the dress to arrive the day before the event and had the dress shipped to my friend's home were I was staying for the weekend. When I arrived in D.C. at 8:30 pm, my first question was "Where's the box with my dress?". Answer - Not here.
I immediately contacted my go-to girl Tricia H. to let her know that I had not received the dress. She was wonderful and had already tracked down the issue before getting back to me. UPS had had an issue with their delivery system and even though my order was on the truck for local delivery it was erroneously sent back to the local UPS facility.
Tricia was in constant contact with me and UPS in an attempt to have the dress delivered in time for my event that evening but after several discussions, it was decided to have UPS send the dress back to RTR and offered me a full refund of the rental costs, even though there was no fault on RTR's part. Additionally, for the inconvenience she offered me a free dress rental for my next event. I was blown away!
I've always had great experiences with RTR and coming from a retail family, I am very cognizant of how important customer service is to maintaining customer loyalty. Tricia H went over and above my expectations and provided customer service that is rare these days. While I didn't get to wear this gorgeous dress, I look forward to many more years of renting gorgeous gowns from RTR. They definitely have me as a very loyal customer!