December 14, 2015
Beautiful dress! mediocre customer service
I originally ordered another dress, but a day or 2 before I was supposed to pick it up, I was told that it was returned with a stain. I was allowed to pick my top 5 alternative dresses with a cost of up to twice as much as my original rental. This seemed great. The original dress I ordered was only available in a 6 for the night I needed it, so that is the size I originally ordered. The new dress options were available in larger sizes, however, so I requested one, and customer service assured me that they made the change. Unfortunately, when I picked up my dress it was a 6. I also ordered a mystery bling to go with my dress, but customer service did change that automatically to match the new dress - I had to mention it. Overall, my experience with customer service had pros (ease of getting a new dress) and cons (not updating size, or automatically updating mystery jewelry). I did love the dress though, and received many compliments on it!