Oct 22, 2013
Great dress after many snafus, awesome customer service
Size worn: 12R
Overall fit: True to Size
Rented for: Formal Affair
I work in PR for a museum and had to get a floor-length gown for our annual fundraising gala. I knew I'd be running around a lot, so I originally ordered a different dress from RTR. Unfortunately, that gown's zipper was messed up, so I frantically emailed RTR and they were amazing. They offered me the option to select a new dress or get a full refund, so I selected a different dress that wasn't available. They recommended this one, and I'm so glad they did. It fit me perfectly in the bust - which was key since I was technically working - and it was really flattering on my figure. I'm usually more of a 8/10, and it was a little roomy at the waist, but the 10R wouldn't zip past my bust so I had to go with the 12R (and yes, they sent me two sizes for this dress too which was awesome). The only complaint was that the extra fabric down the middle of the empire silhouette ran a bit long, and I almost tripped on it a few times, leading me to hold it up while I was on the move throughout the night. (I was wearing about 4-inch heels, and I'm 5'4"). Everyone complimented me on it though, especially on the color, which is absolutely stunning in person and looks fantastic in photos. While I was a little stressed out about the original dress (a Milly one shoulder gold gown), RTR really came through with absolutely perfect customer service and with a great backup dress.