April 24, 2016
Absolutely the best customer service!
I cannot even describe how happy I am with my RTR experience. This is my first rental and will absolutely not be the last! I rented this dress to get married in - unconventional, but this was supposed to be a small, intimate family wedding. Our big fancy wedding is more than a year away, and my father-in-law to be is very sick. We wanted to have this small family wedding so that he would be able to be there with us when we get married. We had scheduled the ceremony for a certain weekend because we were told he would be released from the hospital and would be able to join us. When they told us he wasn't able to leave for another week, I was nervous because my dress was already en route to my house! I emailed RTR and explained the situation, asking if my rental could be postponed, and I got such a fast, kind and helpful response! They took care of everything, and made sure my rental would arrive the next week. I was so touched by how kind and flexible the RTR team was throughout the process! Unfortunately my father-in-law is still in the hospital, and we have postponed the ceremony once again, so I didn't get to wear this absolutely gorgeous dress!
I was sad not to ha able to show it off, because it is absolutely gorgeous and I feel amazing in it! I am short, curvy, and busty and this dress made me feel like a Marylyn Monroe type. It gave me a tiny waist and hid any bits I was insecure about. I loved it so much! I wish I could keep it! I did pin the top a bit because I'm so busty, I don't need much cleavage help. It fits so comfortably, and though I didn't wear it for long the sequins didn't seem to rub my arms. I will absolutely be renting this again when my fiancé's dad is well enough for our little wedding! Thank you so much RTR!