November 9, 2012
RTR messed up, but they made it up to me big time
I ordered the 4&6 but only the six arrived. Though it was only slightly big, it had an oil stain on the waist. I was very disappointed. I called right away (my order didn't arrive until 5:30 the day before the wedding). They explained that there was a problem with dry cleaning and they couldn't get the four to me. I felt they should've told me when they knew because the 6 was my back up size. Because of the stain and it was their error, they offered to refund me or send me any dress I wantd overnight to any location. I took them up on the offer and brought a back up dress in case. They shipped the other dress to my hotel and I wasn't charged any additional fees for the nicer dress or shipping, I had to act fast though, because they had to get the dress out by 6:30. Luckily I had opened and tried on the dress right away. This was my first order, so I was disappointed, but I felt they made up for it, so I will continue to order from them. By the way, the dress itself does look kind of cheap. The fabric is like a cotton blend.