December 28, 2015
Scurrying last minute on Christmas Eve to find a replacement dress
My dress size is pretty consistent. I always wear either an XS or S, depending on the brand/designer. I ordered an XS and S, since receiving two sizes for the price of one was an option (GREAT idea to allow that, by the way. Thank you!). My event fell on the Saturday after Christmas, so I had to elect to receive my dress on Christmas Eve. It showed up around 3:30 on Christmas Eve. Luckily, I tried it on immediately because the XS was way too big. I called RTR, and they informed me that we were past the cutoff time to receive a dress in time for my event, so I ran to Nordstrom Rack and bought four dresses to error on the safe side, since I knew nothing would be open Christmas Day, the day before my event.
I gave this rental two stars because I feel the customer service I received was good. They answered quickly on Christmas Eve and informed me that receiving a dress from them in time was not an option with the holiday, giving me enough time to go out and get a new dress. The rental process was very smooth and easy. Since the dress didn't fit, I will be receiving a refund for all but the shipping expense for the dress. There was a small rip on the seam of the dress I received. I guess that was not expected, but the dress didn't fit anyway, so it didn't matter to me.
How the dress fit:
Great from my waist down. The sleeves fit perfectly. The dress had the perfect amount of stretch to it. It fit decently around my chest. The mid section of the dress from my chest to my hips was VERY large and looked baggie, which is why I chose to return it and wear something else. I am not sure if the dress was made to fit that way or if it was stretched out from previous rentals.