June 19, 2014
Came damaged, was unable to wear. RTR definitely made it right though!
I love this dress and had it on my list to wear for a while. I finally ordered for a wedding I was going to attend, originally I ordered the navy blue version but they let me know the day before shipping that it had come back damaged and they were going to send me the same dress in purple and another back up. When I received this version, it had a large tear in the lining that you could see through the crochet and I wasn't able to wear it, I was so sad! The other dress they provided was too warm for the outdoor event I was going to but I luckily was able to use my own back up dress. When I notified RTR about the issue, they were very helpful. They didn't charge me for the service and gave me a credit for another rental, which I'm using this weekend for my engagement party. I've used them several times in the past and there's never been an issue so I know this was just a fluke and they did an excellent job making it right.