Outstanding customer service : )

  • Height 5'2"
  • Weight 130 lbs
  • Bust 32C
  • Body Type Athletic
  • Age 46
  • Size Worn 4
  • Usual Size 4
  • Overall Fit Large
  • Worn To Wedding

This was my first experience with Rent the Runway and I’m beyond pleased! Firstly, the dress does run a tad bit bigger, so I ordered down a size as a backup dress (size 2). RTR attempted to get in touch with me via email stating my backup size was unavailable; however, I did not reach them in time and they choose to send me a dress that was similar to the Vicious Venom Dress (Which I wasn’t ‘feeling,’ a little too ‘Housewives of New Jersey for me- if that’s what you’re going for, that’s cool, but it’s not me.). They allowed me to choose another dress FREE of charge for my event, which was a lovely Lilly Pulitzer (Bummer, this one ran too small!). I decided to wear the Vicious Venom and received loads of compliments on it. I shared my experience with my girlfriends who all thought I was ‘crazy’ for fessing up that I rented a dress, but I’m not one to NOT share a great deal!

Erin