Excellent Customer Service, Amazing Dress- such a great experience!

  • Height 5'4"
  • Weight 115 lbs
  • Bust 32DD
  • Body Type Full Bust
  • Age 39
  • Size Worn 0
  • Usual Size 4
  • Overall Fit Large
  • Worn To Party

I rented this dress for my birthday night at a BBQ Rodeo Cook Off. I got an email saying that it shipped and obsessively checked the tracking since I was so excited to get it. After two days, however, it still had not updated on UPS' part. I called RTR the day before I was supposed to get my dress and they checked on it for me- where we realized that UPS had lost my package somewhere. Nightmare? NO! They checked their stock, they had my dress in the sizes I wanted and overnighted it to me (no charge on my part)- she even asked me when I needed it and I told her that the party would start early evening, so she made sure it was there on my doorstep in the morning! Wow! Customer service is AWESOME- believe it when you hear it! The dress itself was ADORABLE, loved it- perfect with my cowboy boots! I usually wear a 0 or 2 dress size but the 0 was what I went with, because it does run large- it is supposed to fit loose since it is a shift. The pink color is so vibrant and the lace was the perfect touch for my birthday outfit. All in all, I loved my experience with RTR- I am so excited to continue renting!!

Jennifer