Rent the Runway is a company with a mission – to democratize fashion and empower women to feel beautiful every day. We work directly with over 170 designers to provide access to rent dresses, accessories, and more for just a fraction of the price.
How do I become a Member?
Rent the Runway membership is free, and you can sign up here.
How do I rent from Rent the Runway?
Search the closet of your dreams! Enter your zip code, size and event date up to 4 months in advance and our calendar will help find available dresses and accessories. You can book rentals for a 4 or 8 day period.
Receive the dress via UPS or courier service (Manhattan shipping addresses only) at your home, office or hotel.
Return the dress by noon on the last day of your rental. Drop your pre-paid return envelope at your nearest UPS location or in any United States Postal Service blue mailbox based on return method chosen at checkout.
How do I pick the perfect dress?
Know what you want? Use our search filters to help you narrow down your choices by trend, color, body type or designer.
Need some advice?Contact our stylists. We know the RTR closet inside and out.
Need some more info? Find fit and measurement details on the “Size and Fit” tab of each dress page. You can use the “Find Women Like Me” function on Our Runway to view customers in dresses with similar body types to you.
When should I book a reservation?
We accept reservations up to 4 months in advance and we recommend that you schedule your order to arrive 1-2 days before your event. We also offer same day delivery to most of Manhattan and next day everywhere else in the country.
How do I know my order will arrive on time?
We guarantee delivery by 8pm on the day you select your order to arrive.
What are My Hearts?
If you see a dress or accessory you love, click on the small heart in the right hand corner of the product image. This saves your favorites so that you can easily compare and find dresses/accessories at a later date.
How do I earn rental credits?
For each friend you invite, we will credit your Rent the Runway account with $20 after your friend's first rental order has been placed and shipped. Click here to send invitations now!
Who cleans the dresses?
We take great care to clean the dresses. Each item is dry cleaned and processed before it is sent directly to you.
Will the dresses need to be pressed upon arrival?
We do our best to ensure your dresses arrive wrinkle free. Each dress is steamed and pressed before being sealed in plastic and wrapped in a garment bag. If you receive a dress with slight creases, please try steaming the garment on low heat or contact a stylist for advice on how to correct it.
What if I accidentally stain or damage the dress?
We understand that some wear and tear may be inevitable. Our dry cleaner can take care of most minor damage; the $5 insurance charge will cover these types of situations. Significant damage and theft is not covered under insurance.
How do I purchase a Rent the Runway gift card?
You can purchase a classic or E-gift card for your family and friends here. Please note there are no refunds for gift cards.
Our stylists are fabulous fashionistas ready to take the intimidation factor out of the designer experience. Uncertain about what's appropriate, how it will fit or if you are more of a Calvin or Thakoon kind of girl? Let our trained stylists work with you to figure out what works best for your style, body and upcoming events. Not ready to rent but want advice on what will work best for your shape? Our stylists have been trained in the science of dressing for your body thanks to Stacy London and the Style for Hire program. Give us a try, you won't be disappointed! Meet our stylists here.
What is a back-up size?
We offer a free second size with each order to encourage the best fit. If the back-up size for the dress you want isn't available, you can also rent a second dress style in the same or lower price tier for just $25.
What is a second style?
Double the fun and rent a second style for just $25! When you add two dress styles to your cart for the same rental start date, the lower priced style will automatically discount to $25. Give yourself some options for your big night out, or step out in style for two different events.
How do I know the dress will fit?
We know everyone's body is different, which is why we have a few ways to help you find the perfect outfit for your special event:
Consult a stylist—we’re your fit experts. Contact us for a second opinion.
Select a free second size for one dress per order
Order a $25 "back-up" dress so you have an additional options
Check the size and fit notes and read the user reviews to see if the dress is suited to your body type
What if the dress doesn't fit?
We issue merchandise credits less the cost of shipping, accessories and saleable items for fit returns in the following scenarios:
You reserve only one dress and it does not fit.
You reserve more than one dress and none of them fit. If any of the dresses in your order fit, we consider this a successful rental.
We do not issue partial credits or credits for accessories or intimates.
If your dress doesn't fit, contact us immediately upon receiving your order to process a return. We will send you a short return form to fill out so that you can provide details about your fit issue. Use the pre-paid shipping envelopes and return everything back to us within 24 hours of receipt. Merchandise credits never expire.
How do I exchange my dress?
If you receive your dresses and need an alternate size or just want a new look, contact us right away so we can ship you another available style in the same price tier for just the cost of shipping.
We offer 4 or 8-day reservations. We recommend you book your order to arrive 1-2 days prior to your event. For example, if your event is on a Saturday, select the dress to be delivered on Thursday.
Why isn't my promotion code working?
There are a few reasons why your promotion code may not be working:
The promotion has expired
Order does not meet minimum value requirements
Our promotion codes are case sensitive; copy and paste the code directly from the email
Only one promotion can be added to each order; gift cards and promotion codes cannot be combined
You selected “Gift Card” and not “Promo Code" when checking out
If none of the above reasons apply, please contact a stylist and we can troubleshoot with you.
How do I use merchandise credit?
Upon checking out, any merchandise credit on your account will automatically be applied to your shopping bag. If you do not use the entire credit the remainder will be stored on your RTR account for future purchases. Merchandise credits do not expire and can be used towards purchase of anything on the site.
Was I charged twice?
Your credit card will only be charged once when you place your reservation. The other transaction is a pending authorization, a common bank practice to ensure sufficient funds and account authenticity. This authorization will clear usually within 48-72 hours. If you need help speeding up the process you should contact your bank directly.
Why was my card declined?
If you receive a notification that your credit card was declined, please make sure to confirm the billing zip code you entered on your order is the same as what your bank has on file.
Where can I find my order number?
Your order number is located under your My Account page. Select "My Rentals" on the left hand side of your account. Please reference this number if you need to contact a stylist at any time.
Can I make a change to my order once it has been placed?
Contact our stylists to make any adjustments to your order. As long as the order has not been packed for shipment, we'll happily change whatever you need.
How do I cancel an order?
Contact our stylists and we'll be happy to take care of it for you—just let us know as soon as possible!
If you cancel 30 days or less from your rental start date, you will receive a merchandise credit which is good towards a future rental or purchase.
If you cancel more than 30 days from your rental date, you will receive a full refund back to your credit card.
How can I change my email/password?
Go to your My Account page, select "My Profile" on the left hand side of your account then scroll down to update and change your password. To change your email address, please contact a stylist and we will update your account.
We deliver via UPS to most parts of the country. Our system automatically selects the least expensive shipping option for you based on arrival date. In Manhattan, we deliver all rentals via courier. Please remember we guarantee delivery by 8pm. UPS deliveries do not require a signature however, all courier orders within Manhattan do require a signature upon delivery.
How much does shipping cost?
Standard delivery is just $9.95.
Outside of Manhattan, next-day or Saturday delivery costs $35. In Manhattan, same-day, next-day and Saturday courier delivery is $25.
Do you deliver outside the continental U.S.?
At this time, we only ship orders within the continental United States. Similarly, orders must be returned from within the continental U.S.
Do you ship to P.O. boxes?
No—please enter a valid residence, company or hotel address for a successful delivery.
Can you deliver to a hotel or another address besides my home?
Yes! If you're shipping to a hotel, please put the hotel name in the company field and the reservation guest as the attention. Please make sure the hotel concierge is expecting your delivery.
Is a signature required for delivery?
Our UPS packages do not require a signature for customers outside of Manhattan. Manhattan customers are required to sign for deliveries, so be sure to address your package accordingly. Concierge, mailrooms and front desks are able to sign on your behalf.
Can I exchange or return my intimates or beauty product purchase?
Once intimates or beauty products have shipped, they cannot be returned or exchanged for hygienic reasons. If you need assistance in selecting the perfect intimate for your dress, please contact a stylist before placing your order.
What time will my dress arrive?
Deliveries are made between 8am and 8pm during weekdays and Saturdays. We provide tracking information so you can see when your package is out for delivery.
If you are receiving a Manhattan courier delivery and would like to specify a delivery time window, please contact a stylist a few days before your start date. We will do our best to meet your request.
How do I return my order?
Returns are hassle free. Simply follow these 3 easy steps:
Check your My Account page to confirm your rental return date.
Packing your order: Place your order in the provided pre-paid envelope and accessories in their matching bar-coded packaging. The garment bag and hangers are yours to keep.
Shipping your order: Send back the enclosed pre-paid return envelope(s). We take care of the dry-cleaning!
What if my rental ends on a Sunday or holiday?
On that day, please drop the return envelope at your nearest UPS location or in any United States Postal Service blue mailbox based on return method chosen at checkout. Your package will be postmarked the following business day and will arrive back to us on time.
How long does it take to process my return?
We receive most returns within 2 business days and we'll email you to confirm when your order arrives back. If your return is early due to fit, your merchandise credit will be processed within 7 business days of the return.
Can I exchange or return my intimates or beauty product purchase?
Intimates or beauty products cannot be returned or exchanged for hygienic reasons. If you need assistance in selecting the perfect intimate for your dress, please contact a stylist before placing your order.
Can I exchange or return my shoe purchase?
Shoe returns must be processed and returned separately from rentals. Please contact a stylist to initiate your return process and request a free return shipping label. Postmark your return within 15 days of receiving it for a full merchandise refund.
What if I return my order late?
A late return is subject to late fees (5% of the retail price per dress or accessory) for every day it is postmarked after the original return date.
Can I keep or purchase a dress?
We only offer our dresses and accessories for rent at this time. Stay tuned for emails about our semi-annual clearance sales where you can purchase select designer styles.
Yes, to secure your appointment please pay $25.00 at the end of checkout. The fee is redeemable in the form of store credit at the time of your appointment.
What do I need to do prior to my appointment?
It’s important for us to understand your style and fit needs prior to your appointment. Please complete our Style Assessment at least 3 business days before your appointment.You can do this here.
Can I bring a friend?
Friends are welcome to join your appointment. If your friend would like to try on dresses she must schedule her own appointment.
Can the showroom accomodate a bridal party?
Our showroom stylists specialize in styling for bridal parties and weddings. For more information please email email@example.com.
Can I schedule a group appointment?
Yes, for questions regarding large groups email firstname.lastname@example.org.
Do I have to be a certain age to attend an appointment?
Customers 17 and younger must be accompanied by a legal guardian.
Can I leave with my showroom rental?
Yes! This is dependent on availability.
What is the cancellation policy?
To cancel or reschedule a showroom appointment, please do so at least 5 days prior to your appointment to receive a refund. The $25 fee (less the cost of the processing fee) will be issued back to your credit card. Cancellations made less than 5 days prior to your appointment, are not eligible for a refund or store credit. If you reschedule your appointment 5 days prior to your appointment, you will be refunded $25 for the original payment.
You can cancel your reservation in the following ways:
Open your confirmation email, scroll to the bottom of the email and select “cancel.
Email email@example.com with the reason for your cancellation. Please write “Cancellation” and the date & time of your appointment in the subject line.